Have questions about how matchmaking works, how to earn PureCoins, or how we protect your safety? Find quick, technical answers below.
Frequently Asked Questions
Is my chat history saved?
No. PureTalk operates on a zero-log architecture. Messages are processed statelessly in memory and wiped immediately upon delivery. Once your chat session is ended, it is gone forever.
Can I use PureCoins for real money?
No. PureCoins are strictly in-app utility tokens. They are used to purchase custom badges, post billboard advertisements, or gamble in the arcade. They have no real-world monetary value.
How does the Jail system work?
If a user is behaving inappropriately in a group, members can use the /jail command. If three unique users vote to lynch them within a 2-hour window, they are locked in Jail for 30 minutes.
How do I invite friends?
Open the Profile menu and copy your personalized referral link, or use the /menu command to generate an Inbox Code. Share the link with friends to receive referral bonuses upon onboarding!
Still Need Assistance?
Our development team and global moderator staff are available 24/7 to investigate reports and resolve technical challenges.
- Report a Bug: Open the Telegram bot and type
admin [message]to open a direct support ticket. - Moderator Support: If you are jailed or experiencing harassment, type
/rulesinside your chat to view contact buttons for active staff. - Business Inquiries: For partnerships or federated inquiries, email us directly at hello@puretalk.chat.